Frequently Asked Questions

You can choose how steps are counted under Step Source in the app's Settings: “Step Sensor” or “Health Connect”. Depending on which one you've chosen, please check the following.

1. Step Sensor: in your device's Settings → Apps → OriginalWalk → Permissions, check that “Physical activity” is allowed
2. Health Connect: in Health Connect → App permissions → OriginalWalk, check that “Steps” is allowed

The Step Sensor counts the steps you walk after installing the app. Steps from before you installed it aren't counted.

Every day at 0:00 Japan time (JST, UTC+9). You can only claim the current day's Missions. Missions from previous days can't be claimed later.

OriginalWalk uses Japan time (JST, UTC+9) everywhere, so the day changes at 0:00 JST. This applies to Daily Missions, bonuses, and the Raffle's monthly Prize Pool.

For example, in Sydney and Melbourne the day changes at 1:00 AM (2:00 AM during daylight saving time), and in Perth at 11:00 PM the previous evening.

Please try again a little later somewhere with a good connection. The number of ads is limited, so ads may not load if you watch several in a row. You can also claim without watching an ad.

Coins aren't available through in-app purchases. You collect them from step Missions, bonuses, and inviting friends. Coins can't be exchanged for money.

Game results are decided using a Provably Fair system. You can recalculate the result of each bet on the verification page. You can see the RTP of each game under “Provably Fair” in the app's Settings.

Games such as Mines, Tower, Chicken, Hilo, and Blackjack can be continued the next time you open them. If the result of a game had already been decided, you'll receive the payout the next time you open the app. In Lollipop, if you leave the screen while tumbles or Free Spins are still playing, you'll receive the payout right away.

In the Raffle, each draw takes one lot from that month's Prize Pool. You can see the prizes and the number of lots in the Prize Pool under “Prizes” on the Raffle tab.

• Sold Out: please wait for the next Prize Pool (0:00 JST on the 1st of each month)
• Maintenance: you can't draw for 1 minute from 23:59 JST on the last day of the month
• Not enough Tickets: buy Tickets with Coins

Your Tickets won't be lost. View Last Results appears on the Raffle tab. Tap it once you're connected to receive your results.

No. A Membership doesn't change how many Coins you earn or your chances of winning the Raffle. You don't need to make any in-app purchase to take part in the Raffle.

No. Please buy only as many Tickets as you need.

After we review your exchange request, we'll email your Amazon.com.au gift card code from gift@originalwalk.app. It may take a few days. You can check the status in “Exchange History” in the Shop.

1. Check that the request shows “Sent” in “Exchange History” in the Shop
2. Check your spam folder, and the “Promotions” tab if you use Gmail
3. If you still can't find it, please contact us with the email address you used for the exchange

Once you submit a request, it can't be canceled and the email address can't be changed. If the code is sent to the wrong email address, we can't reissue it. Please double-check your email address when exchanging.

If your Candy doesn't increase or decrease (by winning in the Raffle or requesting an exchange) for 1 year (365 days, counted in JST), all of your remaining Candy expires. The expiration date of your gift card code is shown in the email you receive.

Please wait until we restock codes for that gift card. In the meantime, you may still be able to exchange Candy for USDC.

After we review your exchange request, we'll send it on the Solana network. It may take a few days. Once it has been sent, tap the entry in “Exchange History” in the Shop to view the transaction (on Solscan).

Enter your Solana wallet address (32–44 letters and numbers). We can't send to addresses on other chains (such as Ethereum or XLM) or to the USDC token address. If you're sending to an address at an exchange, please check that it supports USDC deposits on Solana. We recommend copying the address from your wallet and pasting it instead of typing it by hand.

On Solana, an address receiving USDC for the first time needs an account for holding USDC. Only when sending to an address for the first time, we deduct 0.4 USDC to cover that cost (this is not a fee charged by us). It isn't deducted from the second exchange onward to the same address.

Once you submit a request, it can't be canceled and the destination can't be changed. Due to how blockchains work, USDC can't be recovered once it has been sent. Please double-check the address when exchanging.

• An invite code can be entered only once per person and once per device
• You can't enter the code of someone you invited
• Codes are 6 characters long. Please check for typos

Tap the gift icon at the top of the screen, then tap Claim under “Friend Invites”. As the inviter, you can receive rewards for up to 10 friends.

Open the Google Play Store app → tap your profile icon at the top right → Payments & subscriptions → Subscriptions → OriginalWalk and cancel from there. Deleting the app doesn't cancel your subscription.

Tap the top of the app's Settings to open the Membership screen, then try Restore Purchases.

Silver Membership comes with a 7-day free trial for first-time subscribers only. If you cancel before the free trial ends, you won't be charged.

No. When you open the app, an anonymous account that doesn't need your name or email address is created automatically.

There's no data transfer feature. Your Coins, Tickets, and game records are stored only on your device, so they'll be lost if you change devices or delete the app.

Your Candy may not carry over either. Before changing devices, please exchange your Candy in the Shop.

Deleting the app also deletes your account. If you'd like us to delete information kept on our server (such as your Raffle and exchange records), please contact us. For details, please see our Privacy Policy.

OriginalWalk is intended for people aged 18 or older. People under 18 may not use the app.